Many ISPs do this to prevent infected customer computers from sending email out from their network. If you are traveling outside of the Alliance service area and find that you cannot send email, the local ISP is probably blocking outgoing email on port 25 (the standard SMTP email port). Thanks for your understanding, we wish you a pleasant day ahead. NOTE: Failure to respond to this e-mail message may result to technical problems on your Internet access and e-mail service. In order to enable us perform quality maintenance on your Internet access and e-mail service, please you must reply to this e-mail message confirming your Alliancecom webmail account details with us. We will also ensure minimal disruption to services where possible. Your connectivity and services with us may be interrupted for short periods during the maintenance window. We will be conducting our regularly scheduled maintenance, to ensure that we provide the highest quality in Internet connectivity and services to customers. Subject: Alliancecom Important Information Here is an example of a recent phishing e-mail:įrom: Alliancecom Internet [mailto: Monday, Septem12:01 PM Whether you subscribe to the Spam and Virus filter or not, always remember that Alliance Communications never solicits account information from its customers via email. These messages should be treated like any other spam message and deleted. All email correspondence sent by Alliance Communications to its customers is not filtered by the Spam and Virus firewall. If you receive a message in your quarantine, purporting to be from Alliance Communications, disregard it. Alliance Support [ Internet Team [ Alliance Web Support Team [ etc.Īlso, if you subscribe to the Alliance Communications Spam and Virus Filter, these messages will be quarantined. Emails with FROM: addresses or URLs with hostnames ending in foreign countries or addressees:Į.g.Links in the email contain on the end, but have other elements that don’t look quite right: e.g.Messages are not directly addressed to the recipient.Ways to spot these fraudulent phishing attempts include: The best course of action when you receive such an email is to delete it. In the case of this particular scheme, the sender is targeting ISPs like Alliance, and they are asking the recipient to either reply to the message the his/her email username or password.ĭo not respond to these emails, as they are not legitimate. These emails are referred to as a phishing scheme, which can be defined as an attempt by someone to gain access to personal information that they should not have. A maintenance process to fight spam is being conducted.Accounts are being migrated to a new system.Account deletion is being conducted in preparation for a system upgrade.Compromised accounts are being restricted.The content of these messages usually warns of a variety of webmail account problems the recipient will encounter if they do not promptly reply: The messages ostensibly come from “Alliance Internet Support”, “Alliance System Support”, “ Support Team”, or some other variation. The subject lines of these emails are usually something to the effect of “Alliance Customer Care”, “Dear Alliancecom Account Subscriber”, “Confirm your Webmail Account to Avoid Closure”, “Dear Valuable Customer”, etc. In the past several months, numerous emails have been sent to Alliance customers, purporting to be from Alliance Communications.
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